Privacy Policy

Privacy Policy

Effective Date: 14 August 2025

This Privacy Policy explains how Sanaina Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from sanaina.co.uk or sanaina.com (together, the “Sites”).

1. Who We Are

Sanaina Ltd is a company registered in England and Wales.
Registered Office: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Company Number: 16530268
Contact Email: info@sanaina.com

We are the “data controller” of your personal information under UK GDPR.

2. Information We Collect

We collect the following types of information when you use our Sites:

a) Information You Provide Directly:

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment information (processed securely via third-party payment providers)

  • Account details if you register an account

b) Information We Collect Automatically:

  • Your IP address and device type

  • Browser type and operating system

  • Pages visited, products viewed, time spent on site

  • Cookies and similar technologies (see Section 7: Cookies)

c) Information from Third Parties:

  • Analytics data from Google Analytics

  • Advertising and tracking data from Meta/Facebook Pixel

  • Payment verification from payment processors

3. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders

  • Communicating with you about your order or account

  • Sending marketing emails (if you opt in)

  • Improving our Sites and services

  • Fraud prevention and security monitoring

  • Complying with legal obligations

4. Sharing Your Information

We share your information with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics companies (to fulfil your orders)

  • Marketing and analytics providers (e.g., Google Analytics, Meta Pixel)

  • IT hosting and cloud storage providers

We do not sell your personal information.

5. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to our processing of your data

  • Request data portability to another provider

To exercise these rights, email us at info@sanaina.com.

If you are in California (USA), you have additional rights under CCPA, including the right to request what data we hold about you and to opt out of the sale of your data (we do not sell personal data).

6. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax/accounting obligations).

7. Cookies

Our Sites use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyse site traffic and performance

  • Show you relevant ads

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Security

We take reasonable measures to protect your personal information, including SSL encryption for data transmission and secure third-party payment processing.

9. International Data Transfers

Your information may be transferred outside the UK/EU for processing (e.g., by cloud hosting providers). When this occurs, we ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Sites with the “Effective Date” at the top.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:
📧 info@sanaina.com
📍 Sanaina Ltd, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE